Delivery Information

Fitocentr operates as an online service and delivers orders within Poltava, throughout Ukraine and, where available, internationally. There is no physical store or customer pickup point.

Delivery within Ukraine

Orders within Ukraine are shipped by:

• Nova Poshta — to a branch or parcel locker;
• Ukrposhta — to a post office branch.

Delivery within Ukraine is free for orders of UAH 2,000 or more.

For orders below UAH 2,000, delivery is paid by the customer according to the postal operator’s current rates:

• Nova Poshta — approximately from UAH 80;
• Ukrposhta — approximately from UAH 60.

The final cost depends on the carrier’s rates, the parcel’s weight and dimensions, and the recipient’s location.

Delivery within Poltava

Courier delivery to your door

• free for orders of UAH 2,000 or more;
• UAH 100 for orders below UAH 2,000.

Courier delivery schedule: Monday–Friday.
Saturday and Sunday are non-delivery days.

Orders placed before 4:00 p.m. and paid by bank transfer or in cash to the courier may be delivered on the same day, subject to product availability.

Orders placed after 4:00 p.m. are delivered on the next working day.

Delivery by Ukrposhta within Poltava

For delivery to the Main Post Office in Poltava, postal code 36000:

delivery is free for orders of UAH 1,000 or more.

International delivery

Two delivery options are available for customers located outside Ukraine.

1. Direct international shipping

Fitocentr may ship orders internationally by:

• Ukrposhta;
• Nova Poshta.

Shipping availability depends on the destination country, the postal operator’s available routes and regulations, and whether the specific products may be shipped to that country.

Before confirming an order, we check:

• whether delivery to the destination country is available;
• whether the selected products may be shipped;
• the estimated delivery cost and time;
• which information or documents are required for dispatch.

International parcels are subject to customs control. Customs duties, taxes or import restrictions may apply in the destination country under its local regulations.

2. Delivery to a carrier selected by the customer in Ukraine

The customer may independently find and select a carrier that transports parcels from Ukraine to the required destination country.

In this case, the customer:

1. agrees directly with the carrier on the international delivery terms, cost and timeframe;
2. provides Fitocentr with the recipient’s details and a branch or address in Ukraine;
3. independently arranges the onward international transportation.

Fitocentr sends the order by Nova Poshta or Ukrposhta to the carrier or recipient in Ukraine specified by the customer. The customer arranges the onward international delivery directly with the selected carrier.

FitLine products in countries where PM-International operates

For customers living in countries where PM-International officially operates, the Fitocentr team can assist with obtaining a discount card and placing an order for FitLine products directly in the customer’s country of residence.

In this case, the order is placed through the official PM-International system in the relevant country, and the FitLine products are delivered from the company’s local logistics centre without being shipped from Ukraine.

Payment

The following payment methods are available for orders within Ukraine:

• bank transfer to a business bank account;
• cash payment to the courier for delivery within Poltava;
• cash on delivery when shipped by Nova Poshta or Ukrposhta.

The customer pays the postal operator’s fee for transferring cash-on-delivery funds.

For international shipments, the payment method, delivery cost and shipping terms are agreed individually before dispatch. Cash on delivery is not guaranteed for international shipments.

Parcel inspection

Please inspect your parcel when receiving it at the postal operator’s branch.

Check:

• the integrity of the outer packaging;
• the number of products;
• the integrity of each product’s packaging;
• the absence of visible damage.

If a product was damaged during transportation, is defective, or the parcel contents do not match the order:

1. notify the postal operator’s employee;
2. request a damage report where possible;
3. take photographs of the parcel and the product;
4. contact Fitocentr.

We will review the situation and arrange a product replacement or refund.

Returns and exchanges

Returns and exchanges are handled in accordance with Ukrainian law, the product category, the condition of the packaging and the circumstances of the request.

Please do not open or use a product that is subject to a complaint before contacting Fitocentr.

Thank you for your understanding!